Refunds and Exchanges

I want you to be completely happy with your jewellery or accessory but if you wish to you may return it within 14 days of receipt for a refund minus the original postage cost. This does not apply to earrings for hygiene reasons or custom and bespoke orders but please contact me as it may be possible to provide an exchange.

Any return must be posted back with any labels or tags still attached, in its own packaging, within 14 days of receipt using a secure signed for or tracked and signed for service with proof of posting. It is your responsibilty to ensure that the service you use provides you with adequate compensation in the event of loss or damage. Unless an item is faulty buyers are responsible for return postage costs. 

If you are applying for a refund due to a package arriving damaged you must retain all the packaging, any correspondence from the relevant authorities and contact me as soon as possible after delivery. 

Please contact me before returning any item for refund or exchange.